I.T. Support for Students

Credit Students / Estudiantes de credito

Get help with SBCC system access problems and report technicial issues. /
Obtenga ayuda con problemas de acceso a sistemas de SBCC e infórmenos sobre problemas técnicos.

Phone/Teléfono:  805-730-4215
Monday/Lunes:  8:00 a.m. - 4:30 p.m.
Tuesday/Martes:  8:00 a.m. - 4:30 p.m.
Wednesday/Miercoles:  8:00 a.m. - 4:30 p.m. 
Thursday/Jueves:  8:00 a.m. - 4:30 p.m.  
Friday/Viernes:  8:00 a.m. - 1:00 p.m. 

In Person/En Persona:  Cliff Campus ECC 15  (Cliff Campus Map)
Tuesday/Martes: 10:00 a.m. - 2:00 p.m.
Wednesday/Miercoles: 10:00 a.m. - 2:00 p.m.
Thursday/Jueves: 10:00 a.m. - 12:30 p.m.

 
 

Noncredit, Adult Ed, ESL, and all SEL Students / Estudiantes de no crédito

Get help with SBCC system access issues and report technicial issues. /
Obtenga ayuda con problemas de acceso a sistemas de SBCC e infórmenos sobre problemas técnicos.

Phone/Teléfono:  805-730-3018
Monday/Lunes:  9:00 a.m. - 3:30 p.m. and 6:00 p.m -7:50 p.m.  
Tuesday/Martes:  9:00 a.m. - 7:50 p.m. 
Wednesday/Miercoles:  9:00 a.m. - 3:30 p.m. and 6:00 p.m -7:50 p.m. 
Thursday/Jueves:   10:00 a.m. - 7:50 p.m.  
Friday/Viernes:  10:00 a.m. - 1:50 p.m. 

In Person/En Persona: Schott Campus (310 W. Padre St.), Room 10 (Schott Campus Map)
Monday/Lunes: 4:00 p.m. - 8:00 p.m.
Thursday/Jueves:  4:00 p.m. - 8:00 p.m.
In Person/En Persona: Wake Campus (300 N. Turnpike Rd.), Room 4 (Wake Campus Map)
Tuesday/Martes: 4:00 p.m. - 8:00 p.m. 
Wednesday/Miercoles: 4:00 p.m. - 8:00 p.m.

*Hours subject to change during semester breaks/*Horas sujetas a cambios durante las vacaciones semestrales

Computer Tutoring and Technical Support at the Learning Resource Center

Computer Tutors can assist with things like:

  • Connecting to the Wifi
  • Sharing and creating PowerPoint and Google Slide presentations
  • Document formatting for assignments, including for MLA and APA formatted paper
  • Google Sheets, Microsoft Word, Office 365, and Basics of Excel
  • Editing, self-recording, and uploading image, audio, and video files for assignments
  • How to access VMWare Virtual Windows Desktop on your computer or Chromebook and how to save on and navigate the virtual desktop
  • Computer skills tutoring
 

Canvas Support

General Troubleshooting, FAQ, Instructions, etc.

SBCC does not currently provide Adobe app licenses to all students.  Student licenses are available only when an instructor requests Adobe apps for a specific course. If this applies to your class, your instructor will provide instructions on how to access the apps.

These licenses are temporary and typically expire shortly after the course ends.

Using Adobe Apps in the SBCC Horizon Virtual Desktop Infrastructure (VDI)
Adobe Creative Cloud apps are available through the SBCC Horizon Virtual Desktop Infrastructure (VDI). The Horizon VDI allows current SBCC users to access a virtual Windows desktop that includes Adobe apps.

Access typically becomes available at the beginning of each term and expires shortly after the course ends. 

Please note that Adobe apps may have limited performance in a virtual desktop environment, especially for tasks that require higher processing power.

You can log in to Horizon VDI at:
https://vmview.sbcc.edu

2FA set up instructions for VDI are here:
https://sbcc.edu/it/vdi2fasetupinstructions.php

SBCC provides temporary Microsoft Office (M365) licenses to students who are currently enrolled in classes.  You can use their web/online apps, or download the desktop versions.

These licenses typically expire shortly after you are no longer enrolled in courses.

To access SBCC’s Microsoft Office (M365) apps:
  1. Go to: https://m365.cloud.microsoft/apps/?whr=pipeline.sbcc.edu
  2. Sign in using your SBCC Pipeline email address (myusername@pipeline.sbcc.edu)

Using Microsoft Office (M365) apps in the SBCC Horizon Virtual Desktop Infrastructure (VDI)
Microsoft Office (M365) apps are available through the SBCC Horizon Virtual Desktop Infrastructure (VDI). The Horizon VDI allows current SBCC users to access a virtual Windows desktop that includes Microsoft Office apps.

Access typically becomes available the day after enrollment in a course, and expires shortly after the course ends. 

You can log in to Horizon VDI at:
https://vmview.sbcc.edu

Two-Factor Authentication (2FA) is required.

2FA set up instructions for VDI are here:
https://sbcc.edu/it/vdi2fasetupinstructions.php

Accessing Your SBCC Campus Account

Access to your campus account may expire if you have not been actively enrolled and completing courses. If you plan to return and take classes, you must reapply for admission to restore your access. You can reapply here:
https://sbcc.edu/apply/index.php
Account access is typically restored within 1–3 business days after submitting your application.

Other Reasons for Expired or Disabled Accounts

Accounts may also be disabled for security reasons, such as suspicious activity or a compromised login. For help, contact IT User Support here:
https://www.sbcc.edu/it/helpdesk.php

Not Returning, But Need Access to Records or Services?
SBCC Google Accounts for Students

Note: SBCC Google accounts are owned by the SBCC School District and should not be used for personal email or business.

If you a new student, or returning after missing two or more terms, AND are not currently enrolled in a course, your SBCC Google account has the following limitations:  See table.  Once you officially enroll in a course, full access is granted the next day.

Google App Enrolled in a course Not enrolled in a course
(for at least two or more main terms)
Gmail full access limited access
send and receive emails only to other @sbcc.edu accounts
Drive full access no access
Forms full access no access
Docs full access no access
Sheets full access no access

Google account expired access and termination of Google account:

If you do not enroll and complete a course within two regular semesters (Spring or Fall) the SBCC google account will be subjected to deprovisioning and eventually deleted. (Note: academic records, personal information, transcripts, etc., will not be deleted and are kept in Admissions and Records.)

Zoom Conferencing

2FA iconSecure your campus account with Two Factor Authentication (2FA)


Two-Factor Authentication (2FA) is now required for all college employees, both full and part-time.
Two-Factor Authentication (2FA) is now required to access the Virtual Desktop Infrastructure system (VDI).

Admission and Registration Support

Academic Support

Students with Disabilities